CATLINK Open-X Open Top Zelfreinigende Kattenbak

Customers who place an order for OPEN-X on November 19, 2026, will receive a free bag of cat litter. No action is required; it will be sent with your order.

 _{Please note that the main unit and cat litter or accessories may be shipped separately. If you do not receive your cat litter, please contact us immediately: support@catlinkeu.com}

The assembled unit has the following footprint and height, making it suitable for most spaces: Product Dimensions (L x W x H):​​ 25.6" x 23.6" x 27.5" (65 cm x 60 cm x 70 cm) Entrance Height:​​ 13.8" (35 cm)

The box is designed for efficient shipping and handling. Here are the outer packaging dimensions: Shipping Box Dimensions (L x W x H):​​ 29.5" x 26.0" x 17.7" (75 cm x 66 cm x 45 cm) Packaged Weight:​​ Approximately 48.5 lbs (22 kg) Pro Tip:​​ We recommend measuring your trunk or car space beforehand to ensure easy pickup from the store or when receiving delivery.

We're here to help! Reach out to our EU-based support team through any of these methods:

^{For Order Support: support@catlinkeu.com
Phone:​​+49 (0)72515098806  (Mo - Fr 9:00-17:00)
Website:​​ https://catlinkeu.com/pages/contact-us
Live Chat Available App:​​ Use the "Help & Support" section within the CATLINK app to submit a request.}

Your box contains all the essentials for setup:
^{1.The main unit (base and rotating globe)
2.A waste drawer
3.A filter screen
4.4 support legs
5.Power adapter
6.A roll of waste bags
7.Quick Start Guide}

First, find a permanent spot for it. It needs to be on a firm, level floor (not carpet), away from walls or furniture. This ensures its weight sensors work accurately. Then, screw in the four legs, plug it in, and follow the in-app setup guide.

For guaranteed performance, use a ​high-quality, clumping clay litter. The CATLINK brand litter is optimized for this system. Avoid non-clumping, crystal, or silica gel litters as they will not form solid clumps and can damage the mechanism or create a mess.

Add litter until it's just below the "MAX" line inside the globe—about 4 liters. After adding, always press the "Level" button on the unit or in the app to evenly distribute the litter. The machine can also auto-level after 5 minutes of inactivity.

It uses a weight sensor in the base. When your cat gets in and out, it senses the change in weight. In the default ​Smart Sense Mode, it waits a few minutes after your cat leaves (to let the waste clump properly) and then automatically cleans.

1.Smart Sense (Auto):​​ Cleans automatically 3 minutes after your cat exits.
2.Timer Mode:​​ Cleans on a fixed schedule you set (5, 10, 20, or 30 mins after use).​
3.Manual Mode:​​ Only cleans when you press the physical button or the button in the app.
4.Kitten Mode:​​ ​Crucial for small kittens!​​ Disables ALL automatic cleaning. The unit will only cycle if you press the button. Use this for kittens under 6 months or 3.3 lbs.

The CATLINK app is your control center. It:
^{1.Sends real-time notifications when your cat uses the box.
2.Tracks which cat was in there (by weight) and for how long.
3.Lets you start a clean cycle or change modes from anywhere.
4.Provides health insights by tracking usage trends over time. Alerts you if the waste drawer is full or if the unit encounters an error.}

The Scooper Open-X supports both ​2.4 GHz and 5 GHz Wi-Fi bands, giving you flexible connectivity options. Please note that networks requiring a secondary login portal (like those often found in apartments, dorms, or hotels) are not supported.

Here are the best tips for a smooth setup:
1.Ensure your smartphone is connected to the same Wi-Fi network (2.4 GHz or 5 GHz) you want the litter box to use.
2.Keep the litter box close to your Wi-Fi router during the initial setup process.
3.For the best connection stability, a strong 5 GHz signal is recommended if your router is nearby, while a 2.4 GHz signal may provide better range if the litter box is farther away.
4.Simple network names (SSIDs) and passwords work best (avoid special characters like '#' or '&').

For a single cat, you'll likely only need to change the bag every ​1-2 weeks. The app will notify you when it's getting full. For multiple cats, you'll need to empty it more frequently.

Use the "Empty" function. Press and hold the "Level/Empty" button for 3 seconds. The globe will rotate to a dumping position. Press the button again to confirm, and it will empty all the litter into the waste drawer.

Pro Tip:​​ Empty the waste drawer firstso it doesn't overflow.

YES (Hand Washable):​​ The globe (dome), waste drawer, filter, and deodorizer box. Ensure they are completely dry before reassembling. ​
NO (Wipe Only):​​ The main electronic base. Never submerge it or spray it directly. Use a damp cloth or disinfectant wipe to clean it.

This means the litter level is low. Add more litter until it reaches the "MAX" line and press the "Level" button.

1.The waste drawer is not inserted correctly.
2.The globe is stuck or obstructed (e.g., by a very large clump).
3.The side cover was opened during a cycle.
4.Check the unit for any obvious obstructions, ensure everything is clicked into place, and restart it.

Yes, it's designed with safety in mind. The cleaning cycle is slow and quiet. If a cat enters or even just touches the globe while it's rotating, the sensors will detect the weight change and ​immediately stop​ the cycle.

Please use ​Kitten Mode. It prevents automatic cycles that could startle a small kitten. Only switch to auto modes once your kitten is over 6 months and 3.3 lbs.