Warranty Policy

Warranty Period

The statutory warranty period is two years.

Warranty, Replacement & After‑Sales Deliveries

1. General Policy
All warranty services, including replacement deliveries, exchange units, and spare parts, are available only within our regular shipping and service area as defined in the Shipping Policy above.

2. Delivery to the Same Country
If the replacement or after‑sales item is to be sent to the same country as the original order, we will normally arrange shipment directly under the warranty terms.

3. Delivery to a Different Country
If you request the replacement or after‑sales delivery to a different country from the original order’s destination, additional shipping charges may apply. In such cases, we reserve the right to:

• Charge the extra shipping costs before dispatch, or

• Request an alternative delivery address within the original country or our regular service area.

4. Excluded Areas
Deliveries are not possible to:

• Islands, overseas territories, special tax zones;

• Malta, Cyprus;

• Spanish or Portuguese islands and overseas territories (e.g., Canary Islands, Balearic Islands, Madeira, Azores, etc.);

• Any other locations outside our defined shipping area.

5. Customer Relocation
If you move to a non‑deliverable region after your purchase, we will require an alternative address within our regular shipping and service area for any warranty or replacement deliveries. Direct shipment to your new address outside our service area is unfortunately not available.

6. Items with Restricted Components
For products containing integrated batteries or other shipping‑restricted components, additional constraints may apply. We reserve the right to refuse shipment if delivery is not feasible due to logistical, customs, or dangerous‑goods restrictions.

How to Submit Your Complaint

If a defect occurs during the warranty period, please contact us via our email address or through our website.
If your product was not purchased directly from CATLINK-EU, please contact your original seller.

When submitting a complaint, please provide:

• A detailed description of the defect
• Your order details (name, order number, and order date)

What Will CATLINK-EU Do?

By submitting a complaint, you understand and accept that you may need to return or ship the product to us or our authorized service provider for further inspection.

If the defect is confirmed and your claim is within the warranty period, CATLINK-EU will:

• Be responsible for repair or replacement
• Cover shipping costs to and from your location (within the country or region where the product was originally purchased)

Note:
Warranty service is only available in the country or region where the product was originally purchased.
The product is not eligible for cross-border or international warranty service.
If you opt for warranty service in the original country or region of purchase, you are responsible for:

• International freight costs
• Customs duties and other related fees

CATLINK-EU May, at Its Sole Discretion:

• Repair the product using new or refurbished parts, or
• Replace the product with a new or refurbished product of at least equal functionality, or
• Replace the product with an upgraded model with at least one equivalent or improved function.

What Defects Are Not Covered?

While each complaint is assessed individually, the following are not covered under warranty:

• Incorrect or excessive use of the product
• Failure to follow the operating instructions (always read the product manual carefully before use!)