Privacy Policy

This Privacy Policy describes how catlinkeu.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions, require more information about our privacy practices, or wish to make a complaint, please contact us:

Email: Support@catlinkeu.com
Draisstraße 10, 76646 Bruchsal, Deutschland 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Additional information may also be collected when you contact us for customer support.

Personal Information we collect includes:

Device Information

  • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purpose: Shared with our processor, Shopify.
  • Personal Information collected: Web browser version, IP address, time zone, cookie information, viewed sites/products, search terms, Site interaction details.

Order Information

  • Purpose of collection: To provide products or services, process payment, arrange shipping, provide invoices/order confirmations, communicate with you, and screen orders for risk or fraud.
  • Source of collection: Collected directly from you.
  • Disclosure for business purpose: Shared with our processor, Shopify.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected directly from you.
  • Disclosure for business purposes: Shared as necessary for customer service operations.
  • Personal Information collected: Contact details and any information you provide.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us fulfill our services:

  • Shopify: Powers our online store. Shopify’s Privacy Policy.
  • Legal Requirements: We may share Personal Information to comply with laws and regulations, respond to subpoenas, search warrants, or other lawful information requests, or otherwise protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertisements or marketing communications:

  • Google Analytics: Understands Site usage. Google’s Privacy Policy. Opt-out: Google Analytics Opt-out.
  • Advertising Partners: Share Site usage and interaction information.
  • Shopify Audiences: Helps deliver ads on other websites.
  • Facebook Marketing: Tailored advertising through Facebook.

Opt-out of targeted advertising:

Further opt-out: Digital Advertising Alliance

Using Personal Information

We use your Personal Information to provide services, including product sales, payment processing, shipping, order fulfillment, and updates about products and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • Performance of the contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Public task
  • Legitimate interests (which do not override your rights)

Retention

We retain your Personal Information for our records unless and until you request erasure. For more information, see the ‘Your rights’ section below.

Automatic Decision-Making

We engage in limited automated decision-making, primarily to prevent fraud, such as:

  • Temporary IP blacklist for repeated failed transactions
  • Temporary credit card blacklist for fraud detection

This processing does not have a legal or significant effect on users.

Your Rights

GDPR

If you are an EEA resident, you have the right to:

  • Access the Personal Information we hold
  • Port it to a new service
  • Request correction, updating, or erasure

To exercise your rights, please contact us through the contact information above.

Data Transfer: Your information will first be processed in Ireland and then transferred outside Europe, including to Canada and the United States. Learn more here: Shopify’s GDPR Whitepaper.

Cookies

Cookies improve your browsing experience by remembering actions and preferences. We use:

  • Functional cookies
  • Performance cookies
  • Advertising cookies
  • Social media/content cookies

Cookie Duration:
Session cookies last until you stop browsing. Persistent cookies expire between 30 minutes and two years after download.

You can control and manage cookies through browser settings. Learn more: www.allaboutcookies.org.

Blocking cookies may affect your browsing experience and functionality of parts of our Site.

Do Not Track

We do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser, due to lack of industry-standard response.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Complaints

To file a complaint, please contact us via the details in the "Contact" section above.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.